Image of a phone
Technical Support

Solutions for common problems can usually be found here, but if you encounter an issue that you need more help with, feel free to call or e-mail our support team. Contact information can be found on the Contact Us page.

Connecting To The Internet
Dialup Instructions for Windows 7
Read the instructions Online (HTML) or Print them out (PDF)
Dialup Instructions for Windows XP
Read the instructions Online (HTML) or Print them out (PDF)
Dialup Instructions for Windows Vista
Read the instructions Online (HTML) or Print them out (PDF)
Dialup Instructions for Windows 9x/ME
Read the instructions Online (HTML) or Print them out (PDF)
Intructions for a Westell ADSL Router (Model starting with 2200)
View or Print (PDF)
PPPoE Intructions for Windows XP
Read the instructions Online (HTML) or Print them out (PDF)
General Information / Settings
Here are the most commonly used settings, if you don't need full instructions:

Dial-Up Number:277-8856
Primary DNS:
Secondary DNS:

Using E-Mail
How do I setup my e-mail?
E-Mail Setup Instructions for Outlook Express (Windows 95, 98, ME, XP)
E-Mail Setup Instructions for Windows Mail (Vista)
E-Mail Setup Instructions for Mozilla Thunderbird (Any Supported OS)
E-Mail Setup Instructions for SmartPhones (Droid, IPhone, etc)
Can I read my mail on the web?
Yes! Follow this link: Login to HPC Webmail
Or click 'Webmail' on the left.
How can I send mail when I am away from home? The server rejects my messages!
Right now the best way to accomplish this is to use the webmail interface to compose the messages. When you are at a location that is not in the HPC network, we cannot relay mail for you. Because of the way the mail protocol (SMTP) works, there is not a simple solution that doesn't leave a server open to abuse by spammers.

There are some solutions in the works that will let you use your username and password with one of our mail servers to allow this in the future, so stay tuned.
I get kicked off of the Internet every time I check my mail, what gives?
The "Hang up after Send & Receive" option in Outlook Express is probably set. To fix it, do this:
  1. Open Outlook Express
  2. Click Tools
  3. Click Options
  4. Click the Connection tab
  5. Uncheck "Hang up after Send & Receive"
  6. Click OK
Why do I get so much spam?
Unfortunately, once a spammer gets your address they will sell it to many others, especially if they have some indication that it's an active account. HPC does have a spam filter server which checks each incoming message and blocks quite a lot of spam. Still, some people get enough that bypasses the standard settings that they need to turn their filter settings up.

No spam filter is perfect, however, so the only real cure is prevention. Never, ever, give out your e-mail address unless you have to. Notable offenders are e-Card sites, most of which will bombard the sender and recipient with spam once the card is sent.
How do I login to the Spam Filter?
You can use the link on the left side of the page, or follow this link: Spam Filter Login.

Using the Web
What's the deal with all the popups and crud on the web?
Unfortunately, there are lots of people out there looking to make money, and that's the biggest motivator. The best suggestion is to use popup blocking software and regularly scan your PC for spyware with a program such as Spybot Search & Destroy or Ad-Aware.

An even better solution is to use an alternate browser, such as Firefox or Opera. Neither of these browsers are as insecure as Internet Explorer.